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How to contact KoolerBuy

Koolerbuy offers you professional, prompt, personal assistance from our team of friendly English speaking Chinese staff.

Choose email or phone: Whatever information, advice, or order assistance you need, feel free to contact us any time!

Koolerbuy Working Hours

We are available from Beijing Time (GMT +8) 8:30am to 6:00pm from Mondays to Fridays, 8:30am-12:00am on Saturdays.

Customer support is available many Saturdays too, according to season.

If you have questions and it happens that we are not available online, please just leave us a message and we will get back to you as soon as possible.
Koolerbuy Customer Support - Ready to help you import electronics from China easily!

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Call Qualir

when dialling from overseas, it is most common to begin with "00" and omit the area code zero, so you dial:
0086 755 29739300

Meet Us!
We would love to meet you!

Koolerbuy's Service Office is in the city of Shenzhen, China. To find out more about the company, read our About Us page.

Our Address
13/F,Tower A, Xinlan Mansion, Minzhi St, Longhua, Baoan, Shenzhen. 518109 China
>>Find Koolerbuy on Google Map

You are welcome to arrange a meeting with us. It's a great way to get to know whom you're dealing with, and you can see samples first hand before you buy.

Please contact us to arrange a time to come to our office. We recommend you to buy samples online using the koolerbuy.com system first. Before the meeting, if you want to fetch products from the office. You can also order online first then pay in cash at the meeting. Please discuss details with customer support.

You're welcome to visit us in person.
You can order samples in advance and pick them up at the office yourself.