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I do not like the item I received, Can I change or return for refund

I received the unit I ordered from Qualir, all works as advertised.
But unfortunately, I do not like the unit after operating for several days, Can I ask for changing to another better unit or refund?


The answer is Yes, you can write us email for more details(service@koolerbuy.com). But we have a few tips for you before ordering:

1. Please kindly check the unit description and true images carefully and make sure this is the one you want before purchasing. Afterall each unit has its features, as well as deficiency. If you really care about certain functions and do not find it in the description, please confirm it with us. Qualir will not be responsible for functions that are not advertised. International shipping is so costly that we encourage buyer to read description carefully and do not hesitate to contact us for more information which the buyer is concerned about.

  2. Either asking for change or refund is subject to some amount restocking fee.

  3. If buyer confirms that he/she wants to change to another model, cost for shipping current item back and new item to buyer is at the buyer's expense. If buyer just wants to return it for refund, cost of both way shippping is at buyer's expense.

  4. Exchange or refund proceeds only after returned item is received by Qualir. We will check the condition of the package as well as if all original packaging and accessories are included. We may send it back to you at your cost and expense if item is broken or accessories are missing( including but not limited to)

  5. Item lost or broken during shipping is buyer's responsibility.


On the whole, we hope buyer can be serious and pay enough attention before ordering. We are ready to offer help if you have any questions.