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I have a problem with my product

"My Product Has A Problem! What Can I Do?"

Qualir undertakes the strictest Quality Control of any China suppliers you could find.

Our factories have their own quality control processes. And we have ours. There is a team of over 5 qualified technicians who are dedicated to confirming the products are correct, in perfect condition, and working perfectly.
But sometimes things can go wrong... that's why we promise all our products with a 12-month guarantee. For full details of the warranty click here.
If, unfortunately, the product you bought from Koolerbuy.com seems to have a problem, please find below the details below of how we can help you. 

What to do...

Always contact us first. Provide your order number and the product model name. We can help to clarify what the problem is.
Often we can solve the problem for you without your needing to send anything back. In many cases the product seems to have a problem, but it can be solved by restarting, installing properly, or fixing an accessory. In the case of more complicated products, we will recommend that you get the product installed or inspected by a qualified technician to confirm that it is faulty rather than incorrectly installed.

You're covered by our 12 month guarantee.
So if the product doesn't work, we'll help you send it back to us in China to get it fixed.

Click the links below to find out more information about how we'll help you...

Problems of Receiving the Product

My order hasn't arrived yet, where is it?
There is some problem receiving the delivery due to Customs.
I received my packet, but one or more items are missing.

 Not As Described

I received totally the wrong item.
I received the right item, but it doesn't have the function it should have.

 Something is Missing

An item which seems to be missing parts/user manuals.

 Dead On Arrival

An item is physically broken or damaged.

 Product Broken Down

I can't get the product to work, I need help. An item doesn't function correctly.

An accessory, such as a cable, is broken.

I broke the product by accident.

 Other Problems...

Whatever the problem, even if you can't see it described above, you can speak to Koolerbuy.com customer support.