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My order hasn't arrived yet, where is it
If you have made an order online and completed payment, you can check your order status by logining in your Koolerbuy account and check the order status using this system. Contact us and provide us your Koolerbuy order number,we will check it for you.

Order delivery times:

1. Please note that the majority of orders arrive at our customers within 10 days if placing an order online.
2. Please allow five days from payment before you email us requesting an update.
3. If there is any problem such as the warehouse being out of stock, we will contact you to give you the option to change to other items.

If the items you ordered from us have already been dispatched,you can track your order by click the links on our Tracking Order page.