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I have a problem with my product
"My Product Has A Problem! What Can I Do?" Qualir undertakes the strictest Quality Control of any China suppliers you could find. Our factories have their own quality control processes. And we have ours. There is a t...
Received My Packet, But Not Everything I Orde...
Is something missing from your order? Please follow these steps: 1. Unpack all the products because sometimes our packing staff save space by putting smaller items inside the boxes of bigger items. 2. Check the status / comments...
If an item doesn't function correctly
  "My item From Qualir Is Not Working Right" If you think an item you bought from Qualir may be faulty, contact us to get help:  -State your order number and the product model name of the item in questio...
I received totally the wrong item
"I Bought Something From Qualir, But You Delivered Me Something Else" If Qualir sent you the wrong item... If Qualir sent you the right item, but its specification / functions are different to what they should be... .....
Problems of not as described
"I Bought Something From Qualir, But You Delivered Me the one that is not as described" If there seems to be a problem like this, you'll need to contact us and provide us your order number and the details of the pr...
Accessory Problems
"I Bought This From Qualir But An Accessory Is Missing" Missing / wrong wires, cables, user manuals, some of its parts?  First, check the product's description again on Koolerbuy.com to make sure whether it ...
Need repair
Broke the product by accident---need an item repaired Please contact us if you'd like to send an accidentally damaged product back for repair. We'll give you a rough estimate of the repair cost. We'll confirm the exact fee afte...
I do not like the item I received, Can I chan...
I received the unit I ordered from Qualir, all works as advertised. But unfortunately, I do not like the unit after operating for several days, Can I ask for changing to another better unit or refund? The answer is Yes, you can...